- The customer’s life cycle and the CRM
- CRM meaning, CRM architecture and the core benefits of CRM
- Implementation of CRM strategy, Metrics of CRM effectiveness
- CRM: Strategy or technology? Knowledge requirements of CRM
- Involvement of CRM during the life-cycle of a project: case study
- The significance and the impact of CRM into the enterprise
Le travail est divisé en plusieurs pages (articles). Voici la liste :